LCSWMA’s Beneficial Ownership of the SRMC
Since LCSWMA’s acquisition of the Susquehanna Resource Management Complex (SRMC) in December 2013, the site has undergone quite a transformation. The extensive changes implemented at the site demonstrate both LCSWMA’s standard of excellence, as well as our commitment to restoring the facility into a community asset once again.
As of Q3 2015, LCSWMA has invested approximately $8.6 million in the SRMC, in addition to host fees of $578,000 (projected total for 2014-2015) received by the City of Harrisburg. Our investment has been in three key areas: 1) improved customer experience, 2) substantial improvements to site infrastructure and aesthetics, and 3) community engagement.
Improved Customer Experience
The experience of hauling and residential customers is of the utmost importance to LCSWMA. As such, we strive to make enhancements in all areas of our operations as it affects our valued partners. Advances at the SRMC in this area include:
Improved site traffic flow and reduced on-site/cueing time by an average of 50%. This was accomplished by moving the main entrance to 19th Street, installing a new scale house with separate inbound and outbound scales, and construction of a $5 million transfer building for deliveries of construction/demolition waste and smaller customer deliveries. These improvements provide operational redundancy, reduces the volume of vehicle traffic moving through the main tipping floor building, and increases tipping floor safety for customers and our staff.
Enhancing facility operations through improved traffic management on the tipping floor, use of tare weights on fixed container vehicles, expanding facility waste acceptance hours, providing timely and helpful communications regarding adjustments to operating hours or potential delays, and offering various tools and resources to expedite customer on-site time.
Building customer relationships by hosting a customer appreciation day, in addition to an annual customer meeting for the purpose of sharing information and updates with the management of hauling customers, as well as to engage in discussion of how we can continue to improve customer service and build valuable relationships.
Substantial Improvements to Site Infrastructure and Aesthetics
Operational efficiency and site appearance represent two additional qualities for which LCSWMA is known. We devotes the necessary resources to ensure the functional preservation of our sites and continue to improve their aesthetic appearance. Some of the improvements include:
Replacing boiler air heater tubes and grate tiles and installing soot blowers in all three boiler units.
Constructing a new access road into the ash landfill and addressing numerous issues related to long-neglected leachate lines.
Completing extensive site clean-up, including the demolition of numerous obsolete buildings, removal of scrap equipment and steel, grubbing of trees and brush, grading and seeding green spaces, and extensive landscaping.
Adding new perimeter site fencing with privacy slats, reactivating on-site street lamps, and placing new signage around the site and on several buildings.
In addition to the significant investment made for improved customer experience and site infrastructure/aesthetics—efforts that will continue over the next several years—we have also supported the local community in numerous ways:
Ongoing recompense to the City of Harrisburg in the way of host fee payments typically exceeding $285,000 annually.
Furthering local clean-up and beautification efforts around Harrisburg, including waving tipping fees for hundreds of tons of litter collected from public areas and providing supplies for The Great Harrisburg Litter Clean-Up and other community clean-up events.
Donating 500 waste receptacles (25% of the total need) to the Better, Cleaner City of Harrisburg campaign in an effort to provide local residents with the resources necessary to contain trash and ultimately reduce litter.
Supporting local non-profit organizations in a variety of initiatives to improve the livability of the local area. Such focus areas include fostering open space, restoration of much-needed lighting, arts and culture, and more.