In The Loop

Welcome to the Lancaster County Solid Waste Management Authority's Blog

Entries Tagged as Faces of LCSWMA

Bob Zorbaugh to Become LCSWMA's Next CEO

March 16, 2018 ·

The Lancaster County Solid Waste Management Authority (LCSWMA) announces the internal succession of Robert “Bob” Zorbaugh as the next CEO, starting January 1, 2019.  The decision was ratified by LCSWMA’s Board of Directors at their March 16th public meeting.

“The Board has great confidence in Bob’s diverse leadership experience and unique abilities,” says Steve Dzurik, LCSWMA’s Board Chair.  “He brings a considerable knowledge base, deep industry respect, and great energy to this role.  We believe Bob is well-positioned to lead LCSWMA to continue its long history of excellence and service to our community.”

Zorbaugh is a 28-year veteran of the solid waste industry, with expertise in facilities management, operational efficiency and safety, capital project management, environmental compliance, and technical services.

His career with LCSWMA began in 1990 as a Construction Inspector at the Frey Farm Landfill.  Zorbaugh then served in progressing management roles for LCSWMA, including Landfill Manager (1993 – 2001), Operations Manager (2001 – 2010), and Chief Operating Officer (2010 – 2018). 

During his tenure with LCSWMA, Zorbaugh directed several, critical projects and initiatives that positioned the organization as a nationally-recognized operation within the solid waste industry, as well as a respected, valued, and trusted community partner in Lancaster and Dauphin Counties.  Highlights from Zorbaugh’s career include:

  • Directing a 400,000-ton reclamation project at the Frey Farm Landfill (1991 – 1996), which involved the excavation, processing, and transportation of landfilled waste for waste-to-energy processing—the first project if its kind in Pennsylvania.

  • Launching an enhanced, comprehensive Safety Program (2002), with LCSWMA receiving numerous safety awards that recognized its stellar record of safe operations for employees, customers, and the community.

  • Directing the design, construction, and operations of a $34 million revitalization of LCSWMA’s Transfer Station Complex (2005 – 2007), including the first (and only) drive-through Household Hazardous Waste Facility in Pennsylvania.

  • Directing the operations of a $23 million revitalization of the Susquehanna Resource Management Complex (SRMC) in Harrisburg (2014), including transforming the aesthetics of the site, improving operational efficiencies, and enhancing customer service.

  • Achieving an outstanding environmental compliance history at all LCSWMA permitted facilities, including over 25-years of zero DEP violations at the Frey Farm Landfill.

  • Fostering a culture of excellent customer service at LCSWMA, including a focus on offering a quality experience for waste hauling customers and the community.

Zorbaugh says, “I’m honored the Board selected me as the next CEO for this great organization, of which I’ve been a part for almost three decades.  I’m also excited about LCSWMA’s future and look forward to continue working with our outstanding employees to fulfill the organization’s mission.” 

Starting this August, Zorbaugh will serve as co-CEO with LCSWMA’s current leader, Jim Warner, as Zorbaugh transitions in to the CEO role on January 1, 2019.  He conveys gratitude for Warner’s leadership, saying, “Jim has been a wonderful Mentor during my career at LCSWMA, and I appreciate all that he has given to not only myself, but the organization, and community as well.” 

Warner, who is retiring at the end of the year, reflects that “Bob has been critical to our success as an organization.  He offers a unique combination of knowledge, experience, and skills that strongly positions him to lead LCSWMA into the future.  I believe our Board made a wise decision, and I look forward to assisting Bob’s transition into his new role as CEO.”

Beyond LCSWMA, Zorbaugh is a respected leader within the local community and the solid waste industry.  He most recently served as Board President (2015 – 2016) for the Keystone Chapter of the Solid Waste Association of North America (SWANA), LCSWMA’s industry association.

He holds a B.S. in Geo-Environmental Science from Shippensburg University, as well as several operational certifications from SWANA.

Tags: Faces of LCSWMA · In The News

LCSWMA CEO to Retire by End of Year

February 21, 2018 ·

Jim Warner, CEO for the Lancaster County Solid Waste Management Authority (LCSWMA), announced this week his plan to retire from the organization by end of year.

Warner is a 32-year veteran of the solid waste industry, with 22 years at the helm for LCSWMA, guiding the organization through many crucial and strategic moves to position LCSWMA as an industry leader.  Under his direction, LCSWMA has grown to an $85 million organization, managing close to 1 million tons of waste annually.  LCSWMA has also invested in resources, projects and initiatives that not only fulfill its core mission, but also enhance the livability of the community it serves.

For LCSWMA’s Board of Directors, hiring a successor for Warner will be no easy task, with Steve Dzurik, Board Chair, saying, “During his tenure as CEO, Jim’s vision and entrepreneurial leadership has had a profoundly positive impact on LCSWMA.  His strategic decisions have helped shape the organization’s growth and development, transforming it into an innovative industry leader.”

A sub-committee of LCSWMA’s Board is working diligently to find the right person to lead LCSWMA into its next chapter.  Dzurik notes that Warner’s retirement has been planned for some time, which afforded the search committee the ability to engage in a thorough process to find his successor.  Further announcements on CEO succession will be forthcoming in future months.

As for Warner, his transition at the end of the year marks a new beginning.  He says, “I’m proud of the great work we accomplished at LCSWMA over these few last decades.  And I now look forward to the next great adventure.”

To read more, visit:

Tags: Faces of LCSWMA · In The News

LCSWMA’s ExtraGive Campaign Featured in Lancaster Chamber’s Thriving Magazine

December 18, 2017 ·

Published in the Fall/Winter Edition of Thriving Magazine


By Alison Van Harskamp
Director, Corporate Communications and Public Relations, Armstrong Flooring

An engaged workforce. A stronger community. Both can fuel successful businesses — and luckily, they can go hand in hand.

Companies recognize that highly engaged employees have a positive impact on workplace morale, employee retention and the bottom line.

Ranking high on the list of effective ways to keep employees engaged over the long term is a company’s involvement in community giving. This makes sense, because for many of us there’s no greater feeling than knowing you’re making a difference where you live and work. Fortunately, Lancaster County has a bounty of philanthropic events that can help companies to connect with the community and, at the same time, their employees.

One event that seems to captivate the county each November is the Extraordinary Give (“the ExtraGive”), Lancaster’s largest day of individual giving, raising more than $20 million since 2012. “We have a tremendous amount of philanthropic energy in our community,” said Tracy Cutler, executive vice president, Lancaster County Community Foundation, which organizes and presents the event. “And there are several companies who are using that energy as a catalyst to engage and support their employees as they desire to make a difference in the community.”

For companies like Rhoads Energy, the ExtraGive is an opportunity to celebrate a long tradition of community involvement. “We’re celebrating our 100th anniversary this year, so our involvement in events like the Extraordinary Give helps to reinforce a core value that’s existed from the time Jerome Rhoads founded our company in 1917, which is giving back to our community,” said Jennifer Goldbach, Rhoads Energy vice president of business development.

The Lancaster County Solid Waste Management Authority (LCSWMA) uses the ExtraGive to help reinforce shared values. “At LCSWMA, we want our employees to be ‘Safe, Well and Happy’,” explained Kathryn Sandoe, LCSWMA Chief Communications Officer. “Part of being ‘Happy’ is giving individuals an opportunity to practice gratitude in their functional role and in their personal life. This event provides a wonderful occasion to accomplish that aim.”

It also provides an opportunity for employees to take the lead in supporting a culture of community involvement. LCSWMA runs an employee-powered campaign that includes peer influencers (“ExtraGive Champions”) at each of its four sites to gain buy-in, plan and promote activities and create buzz.

Likewise, an employee-run committee at Advanced Cooling Technologies, Inc. (ACT) drives the company’s participation in the ExtraGive and is responsible for a creative internal campaign to raise awareness. “Our employees put a lot of effort into our campaign, and it’s helped by the fact that Extraordinary Give is already a successful, well-known event on its own,” said Amanda Hershey, ACT Marketing Specialist. “We get to hitch an employee engagement effort to a wagon that already has a lot of momentum.”

Friendly competition between co-workers adds to the fun and heightens the ExtraGive’s campaign buzz. ACT sponsors a dollar-for-dollar match for the first $4,000 raised by its employees. “Since it’s a 24-hour event, people are actually waking up in the middle of the night to be one of the first to make a donation,” said Hershey.

LCSWMA’s campaign committee also organizes competitive challenges and prize incentives to create excitement and build momentum for the ExtraGive. “One of the most rewarding thing is that our employees feel so engaged in the process,” said Sandoe. “They come up with the ideas, the activities, the prizes. It feels like their campaign, because it really is!”

In addition to giving their treasure, employees are also eager to give their time to making Lancaster’s largest day of fundraising a success. On the day of the ExtraGive, Rhoads Energy employees are present at each stop of the “Givingmobile” and also host a Happy Hour of giving, complete with several community giving stations, at the Federal Taphouse in downtown Lancaster.

Meanwhile, dedicated team members from Atomic Design are busy in the weeks and days leading up to the ExtraGive, brainstorming, designing, constructing and installing the eye-catching sets and staging for the ExtraGive’s big celebrations at the Lancaster Marriott. “Most of the projects we work on are out of this area, so many employees don’t get to actually see the fruits of their labor,” said Atomic Design Chief Operating Officer Lydia Henry. “In addition to the fundraising aspect, volunteering our time to the Extraordinary Give appealed to us because it gives our employees an opportunity to showcase their incredible talents locally and celebrate what they do as professionals with their families and friends.”

Companies that participate in this and other well-known philanthropic events often get questions like “Are we doing the ExtraGive again this year?” or positive comments on employee engagement surveys. There’s plenty of anecdotal feedback to convince all of the companies interviewed that their involvement helps create happier, more engaged employees.

LCSWMA’s Sandoe said, “It’s fun, it’s meaningful and it’s a really great way for our employees to help make Lancaster a wonderful place to live, work and recreate. Who wouldn’t want to be a part of that?”

To read the entire issue, click here.

Tags: Community Events · Faces of LCSWMA · In The News

LCSWMA Employees Give Extra!

November 21, 2017 ·

Congratulations Lancaster County for contributing $8.6 million to the ExtraGive! LCSWMA was proud to sponsor this amazing day of giving that helps our community thrive. And LCSWMA believes that when our community thrives, our employees thrive too.

So, in addition to sponsoring the ExtraGive, we also strive to foster a philanthropic culture at LCSWMA. That’s why we challenged employees to give extra – and they did! Ninety employees contributed a total of $19,245 during the ExtraGive this year!

How did they do it? Let’s just say there was no lack of fun… 

To start, we created a committee of 15 “ExtraGive Champions” from our four facilities, who planned an internal campain called “Gather to Give”.  This employee-powered initiative set two goals:

  1. Raise $15,500 (achieved $19,245!)
  2. 70 employee participants (achieved 90!)

LCSWMA offered incentives if we achieved these goals.

Prior to campaign launch, our ExtraGive Champions developed internal marketing materials to explain the purpose of the campaign, along with providing updates as the campaign progressed.

“Gather to Give” launched on October 23, with “Thanksgatherings” at each LCSWMA site. These lunch n’ learn sessions featured a Thanksgiving-themed lunch, where employees learned more about the impact of the ExtraGive on the Lancaster community and how our internal campaign would support this day of giving.

Employees could make a one-time donation or contribute through payroll deduction, which provided them the opportunity to give more as their dollars could be stretched throughout the year.

An “Early Bird Special” during the week of November 6th encouraged employees to commit to giving early for a chance to win one of two prizes.

November 13th kicked-off ExtraGive week with a LCSWMA basket competition. Our various departments and sites teamed up to create baskets of goodies, with such themes as pet lovers, the handy man, couples needing a date night, and more. Employees received raffle tickets based on their donation amount, and the baskets were raffled-off on November 17.

On the day of the ExtraGive, our champions made one more big push for donations, setting up pledge stations at each site.

The efforts of LCSWMA’s ExtraGive Champions and the generosity of employees made the Gather to Give campaign a success for LCSWMA and our community, as we far surpassed both goals. Waste is definitely a resource that gives back!

We hope this information inspires other organizations to create their own employee campaigns. 


Tags: Community Events · Faces of LCSWMA

Faces of LCSWMA: Weighmaster

September 18, 2014 ·

In our new blog series, “Faces of LCSWMA,” we take you behind-the-scenes and introduce you to some of the staff who keep our facilities operating with excellence. In this post, you’ll meet Adam Campbell, Weighmaster at our Frey Farm Landfill and learn about the importance of the Weighmaster position at each of our sites.

Adam previously worked in the construction and plumbing fields, but desired a more fulfilling career and joined LCSWMA as a Compliance/Maintenance Officer at the Frey Farm Landfill (FFLF) when he was an eager 21-year old. With a can-do attitude, Adam worked his way into the Weighmaster position, after the former Scale House Operator retired following 25 years of service.

FFLF Manger, Bob Eshbach, describes Adam as a “good worker with a positive attitude” who “gets along well with everyone and is eager to help out wherever he is needed in order to get the job done.”

As Weighmaster, Adam is responsible for ensuring that all trucks are weighed-in at the facility in a safe manner, preventing unauthorized types of waste from being delivered to the site, directing customers to the appropriate drop-off area, as well as performing various other jobs, including truck driver, heavy equipment operator and other compliance and facility maintenance tasks as needed.  

In order to become a Weighmaster in Pennsylvania, Adam had to obtain his Weighmaster License from the Department of Agriculture. He trained during lunch breaks and on Saturdays, learning how to use PC Scales (a data management system), handling monetary transactions and ensuring the amount of material coming into the FFLF does not exceed the permitted amount of 2,000 tons per day.

As the first person who greets customers, Adam understands the importance of customer service and is constantly working to ensure both residents and haulers have a pleasant experience and are weighed-in and out in a timely manner.

Adam values working for LCSWMA and loves his job. He says, “The Authority has a really positive work environment. I’ve never worked for a company that really cares for its employees the way LCSWMA does.”

Next time you’re dropping off a load of trash at the Frey Farm Landfill, say hello to Adam as you pass over the scales and let him know you saw this article. 

Tags: Faces of LCSWMA · Frey Farm Landfill